Shipping Policy

Last updated: July 24, 2026

At The Avenue Palm Beach we believe that reliable and transparent shipping is essential. Please read our shipping policy carefully before placing your order.

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1. Delivery Areas

We currently deliver to addresses within the United States only.

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

2. Shipping Costs

Shipping is free on every order.

The price you see at checkout is the price you pay. There are no handling fees, service fees, surcharges, or any other additional charges added anywhere along the way, and nothing is due when your order arrives.

3. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders
placed on weekends or public holidays will begin processing on the next business day.

Orders placed before 5:00 PM ET on a business day begin processing the same day. Orders placed after 5:00 PM ET, or on a weekend or US federal holiday, begin processing on the next business day.

4. Shipping Methods and Timeframes

All orders are shipped using Standard Tracked Delivery within the United States.

 

Delivery times are estimates, not guarantees. Many orders arrive sooner. Times may vary due to carrier conditions, severe weather, or other circumstances beyond our control.

5. Tracking and Notifications

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information.
You can use this number to follow your package’s journey through the carrier’s tracking portal.

If you do not receive tracking information within 5 business days of placing your order, please reach out to info@theavenuepalmbeach.com and our team will assist you.

6. Incorrect or Incomplete Addresses

It is the customer's responsibility to provide an accurate and complete shipping address at checkout. Please review it carefully before submitting your order.

Correcting an address. You can request a correction by emailing us while your order is still being processed. In most cases this means within 1-3 business days  after purchase. Once processing is complete and your order has shipped, we cannot redirect it.

If a package is returned to us because the address was incorrect or incomplete, we will contact you and you can choose:

• Redelivery to a correct address; or
• A refund applied to your original payment method and in accordance with our refund policy. 

7. Delivery Issues and Delays

Most orders arrive within the expected timeframe. Delays may occur due to:

• Severe weather or natural events
• Seasonal demand
• Carrier capacity
• Public holidays
• Unusually high order volume during sales

If we become aware of a significant delay affecting your shipment, you will be notified by email.

If your order has not arrived within 7 days of the estimated delivery date, pleased contact us at info@theavenuepalmbeach.com. We will open an investigation with the carrier and work to resolve the issue as quickly as possible

8. Damaged or Lost Packages

If your order arrives damaged, pleased contact us at info@theavenuepalmbeach.com within 7 days of delivery and include with your order number and clear photos of the item and packaging where applicable.

We will send a replacement or process a refund in accordance with our Return and Refund Policy.

9. Order Cancellation

You may cancel your order free of charge within one (1) business day after purchase.

To initiate a cancelation, email us at info@theavenuepalmbeach.com within the above stated timeframe allowed with the word CANCEL in the subject line and include your order number. We will confirm if the cancellation was successful. If your order has already been processed and shipped, you will be notified and you can return it under our Refund Policy once it arrives.

10. Payment Methods

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed by Shopify Payments over an SSL-encrypted connection. We do not receive or store your full card number. See our Privacy Policy for how payment data is handled.

11. Changes to this Policy

We may update this Shipping Policy. The terms that apply to your order are the terms published at the time you placed it. The "Last updated" date at the top of this page shows the current version.

12. Contact 

If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.

Email: info@theavenuepalmbeach.com
Phone: +1 803 398 1969

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).

Business Address:
260 Blantons St, Statesboro, GA 30458, USA