Q: How can I track my order?
A: You can track your order by clicking on the link provided in your shipping confirmation email.
Q: Do you provide size information?
A: Yes. Each product page includes a detailed size chart.
Q: What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, please allow 7 - 10 business days for the refund to be processed and credited back to your account.
Q: What should I do if my order arrives damaged?
A: If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email hello@bymayberry.com with:
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible.
Q: Do you ship to the U.S.?
A: Yes. We currently only deliver to the U.S.
The estimated delivery time is:
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 6–9 business days (Monday–Friday)
Total delivery time: approx. 7–12 business days from date of purchase.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as Apple Pay, Google Pay, and Shop Pay, through secure checkout.
Q: How can I cancel my order?
A: You may cancel your order within one (1) business day of placing it. After this period, the order will already be in processing and cannot be cancelled. You may still return the item after delivery, following our return process.
Q: What if I have further questions?
A: If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
👉 Contact form: https://theavenuepalmbeach.com/pages/contact
👉 Email: info@theavenuepalmbeach.com
👉 Phone: +1 803 398 1969
Our customer service responds within 12-24 hours on working days (Monday-Friday)