Refund policy

Refunds & Returns Policy

Last updated: July 24, 2026

At The Avenue Palm Beach, we want you to be completely satisfied with your purchase. In the event you are not 100% happy with your purchase, here's how we can help.

Return Eligibility

Customers have 30 calendar days from the date of delivery to request a return or exchange. After this period, we’re unable to accept returns.

To qualify, items must be:

Unused, unworn, and in its original packaging.
Accompanied by proof of purchase (such as an order confirmation email or receipt)

Items sold as final sale cannot are not eligible for return. This exclusion does not apply if the final sale item was faulty, arrived damaged, or was not what you ordered.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale

This exclusion does not apply if the final sale item was faulty, arrived damaged, or was not what you ordered.

Return Shipping

Customers are responsible for covering the cost of return shipping unless the item was damaged or incorrect.

How to Initiate a Return

We will respond within one (1) business day with return instructions.
Securely package the item and ship back to the address provided using a trackable shipping method.
Once we receive and inspect the item, we will process your refund

Exchanges

We’re happy to offer exchanges for items of equal value as long as the returned item meets our return conditions. To request an exchange, follow the same process as a return and note the item you would like in exchange.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or not as described, please contact us at info@theavenuepalmbeach.com within 7 days of delivery with your order number and photo of the issue. We will send a replacement or issue a full refund at
no additional cost to you

Cancellations

If you need to cancel an order, please reach out to us within one (1) business day of your purchase. Cancellation requests that fall within this window can be canceled and refunded in full. If your request exceeds the timeframe allotted, you may return your item once it arrives by following the standard return process.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5-10 business days of receiving the returned item.
Please note that your bank or payment provider may take additional time to process and post the refund.